Fact · Voice privacy and security
30days
Ava's privacy policy says it erases a user account from its database within 30 days of receiving a written request to deactivate it.
Quote found word for word on the live source, last checked October 21, 2026
In the source's own words
“We will deactivate a user Account by erasing it from our database within 30 days of receiving your written request.”
Ava's Privacy Policy, General Transcense, Inc. (Ava), 2025, Data Retention.
Open the original- What it measures
- The policy says a user can ask Ava to deactivate the account by emailing support. The 30-day period runs from receipt of that written request.
- What it does not show
- The policy notes that it is not always possible to remove all information without some residual data because of backups and other reasons. The period covers the account, not a separate audio or transcript store.
In the data
A row of How Long Voice Assistants Keep Your Recordings, as Ava privacy policy: erasure: 30 days.
- Service
- Ava
- What is kept
- Data linked to you
- When
- At most
- As of
- 2026-10