Book
Everything through Email
Steve Whittaker et al., University of Washington Press, in Personal Information Management (eds. William Jones and Jaime Teevan), 2007 · DOI 10.1515/9780295800684-010
Read the originalRead on October 19, 2026
- What it is
- A book chapter by Steve Whittaker, Victoria Bellotti and Jacek Gwizdka on how people use email, from the Personal Information Management volume. Its introduction gives usage figures for workers that it takes from marketing surveys.
- How much weight it carries
- Secondary: the one usage figure is quoted from a 2001 Gartner survey and two other sources, without their sample, method or country. The DOI record lists 2011, the year of the ebook edition; the author's version gives 2007. The figure is nearly two decades old, so it shows the order of magnitude, not current habits.
Facts taken from this source
- A 2007 book chapter reports that 97 percent of workers use email multiple times a week, for a daily average of 49 minutes, citing a 2001 Gartner survey and two other sources.
“97% of workers report using email multiple times per week for a daily average of 49 minutes” (Section 10.1, Introduction and Description of Topic)