Fact · Voice and AI
Google says that if you are signed in to a Google Workspace for Education account on an Android device and cannot turn on Hey Google, your admin may have turned off settings that Hey Google needs.
Checked against its source on October 17, 2026
In the source's own words
“the admin might have turned off settings that are needed for "Hey Google" to work.”
Fix issues with "Hey Google" (Google Assistant Help), Google, 2026, Tip, under Fix issues with Hey Google.
Open the original- What it measures
- Google's troubleshooting page for Android phones and tablets, in the section on the Google Home app, Hey Google and Voice Match settings.
- What it does not show
- Applies to school or work accounts managed by an admin. For a personal Google account, the page gives different steps, which are about checking the Google Home app and Voice Match. Read from an archived copy of the page.