Fact · Accessibility and health
The ADA requires covered entities to provide auxiliary aids and services when needed to communicate effectively with people who have communication disabilities.
Checked against its source on October 16, 2026
In the source's own words
“Covered entities must provide auxiliary aids and services when needed to communicate effectively with people who have communication disabilities.”
ADA Requirements: Effective Communication, U.S. Department of Justice, Civil Rights Division, ADA.gov, 2026, Overview.
Open the original- What it measures
- The Department of Justice guidance applies this duty to the covered entities it describes, and it lists real-time captioning among the aids and services it covers.
- What it does not show
- The duty is to communicate effectively in the circumstances, which is why the guidance talks about the nature, length and complexity of each communication.